Returns
Ten days, and an honest list of what we cannot take back
A massager is a personal-care device. Once it has been used against skin we cannot put it back on the shelf, so the conditions below are firm — but the window is real and nothing is buried.
10 days
From the day the parcel is delivered, to tell us you want to return.
7 business days
After the returned item is back with us and has passed inspection.
48 hours
With an unboxing video, for anything broken, dead or wrong.
Asking for a return
Write to [email protected] inside the window and we will issue a return authorisation within one to two working days, along with the address to send it back to.
What we can take back
The device must come back unused and in its original box with every head, strap, charger and cable that shipped with it, plus the invoice. Massagers touch skin, so a unit that has been run against a body cannot be sold to somebody else as new, and we will not do it.
What we cannot take back
- devices that have been used on skin, beyond a brief power-on test
- any unit missing a head attachment, charger, strap or its original box
- items damaged by being run over clothing seams, jewellery or at a setting the manual warns against
- clearance and final-sale items, marked as such on the product page
- gift cards
- hygiene items such as foam rollers and gua sha tools once the seal is broken
Damaged, defective, wrong or missing
Film yourself opening the parcel. An unbroken unboxing video is the one piece of evidence that settles a courier damage claim quickly — without it we are arguing with a logistics partner on your behalf with nothing to show them.
Report the problem within 48 hours of delivery with that video and a photograph of the outer carton. We replace the item or refund it in full, and in these cases return shipping is on us. You do not pay to send back something that arrived broken.
How the refund reaches you
Once the item is back and has passed inspection the refund is approved and processed within 7 business days to the original payment source. Prepaid UPI orders return to the same handle or bank account. For a Cash on Delivery order we collect your bank or UPI details in writing before transferring, because there is no card trail to reverse.